Process Improvement Facilitation for Causal Evaluations and Safety Investigations

The need:

This month, I initiated a series of coaching sessions with program managers, process managers and their organizations at one of the largest utility companies (by capacity and by land extension) in the US.

A program manager from the Health and Safety organization asked me to facilitate their continuous improvement program and to do a process re-engineering workshop for their Cause Evaluation SIF Investigation Process. They complained that their current process is lengthy, and the quality of the output is low.

After a series of workshops, I identified with the team that the process encrypts major bottle necks causing high delays – The delay is at least 300% higher than the normal time documented in the client’s process playbook.

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